Support - Advent Telecom, Inc. - Dallas Voice/Data Specialists

Need Support?

Advent Telecom is here to assist you with all of your voice/data needs. We have two convenient ways to request that our Service department open support tickets for your issues:

1. Click here to email us. Please include a description of the issue along with your preferred contact information. Our support team monitors this email 8a-5p M-F (excluding holidays). For emergency issues, please use the option below:

2. Call us at (972) 484-2800 and follow the prompts to be directed to our service team. If the issue is an emergency, follow the prompts to leave a message in our Emergency Voice Mailbox, and our on-call technician will get back with you as soon as possible.

SLAs and Maintenance Agreements Available

Contact us today for a quote for monthly maintenance and service level agreements on your voice/data infrastructure. For a minimal labor charge, Advent Telecom can also provide an in-depth telecom assessment of your current implementation and network services along with a vendor-agnostic cost comparison. Contact us at 972.484.2800 to find out more!

Cloud/Hosted Solutions

For customers who want all of the bells and whistles but none of the constantly required upgrade/maintenance downtime of a traditional PBX, our portfolio of Cloud Communications offerings has a solution that will fit your needs!

Unified Communications

Today's fast-paced business environment demands a solution that can provide communications capabilities to you and your team no matter where you are located, what device you are using, or what time of day it is.

Contact Centers

Elevate your customer service to the next level with a hosted or premise-based contact center with Omnichannel support. Interact with your customers on their terms--by phone, email, chat, text, Facebook, Twitter, and more!

Structured Cabling

From single cable runs to multi-campus structured solutions, our team of certified cabling designers and installation technicians will engineer your project from end to end. With Advent on your side, all of your cabling needs will be taken care of.

Networking

Your data network is a critical piece of the puzzle in optimizing your business processes. With a solution engineered by Advent and our team of Cisco Certified Network technicians, you will guarantee the performance, reliability and security of your network.

Security

As a licensed security company with the Texas Private Security Bureau, Advent is able to provide state-of-the-art surveillance and access control systems to our clients. Rest assured that your business is protected at all times with an Advent security solution.

Carrier Services

For customers looking for a communications solution with all of the bells and whistles and none of the constantly required upgrade/maintenance downtime of a traditional PBX, our portfolio of Cloud Communications offerings has a solution that will fit your needs!

Consulting Services

Managed Services

Contact Us

Dallas Office:
Advent Telecom, Inc.
Texas PSB License #B04188901
2510 Southwell Road, Suite 102
Dallas, Texas 75229
Phone: (972) 484-2800
Fax: (972) 484-5559

Houston Office:
Phone: (832) 702-8292
Austin Office:
Phone: (512) 640-2584
Oklahoma City Office:
Phone: (405) 300-1723